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How btv189 Handles Your Personal Information

Your account details, payment method data and browsing activity on btv189 are handled under a clear set of rules — what we collect, why we keep it and how you can ask us to change or remove it.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyCookie & Session ControlsData Retention PolicyYour Right to Request Changes
btv189 How btv189 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review, update or remove your personal data, our support team handles privacy requests directly. You can reach us through live chat on the site, by email or through the in-app message centre on your mobile device. We aim to respond to data-related requests within a reasonable time frame; complex deletion requests may take longer depending on the volume of records involved.

Live Chat Start a chat session directly from your account dashboard. Confirm your identity with your registered email and we will pull up your data profile.
Email Support Send your privacy request to our support address listed in the account help section. Include your registered phone number for faster matching.
In-App Message Centre Open the message icon inside your btv189 account on mobile, select Privacy Request from the topic menu and describe what you need changed or removed.
HOW WE PROTECT YOU

Data Handling Practices You Can Check

We apply several layers of account security and data management to keep your information from being accessed without your consent. Here is how each area works in practice — from cookies to retention timelines to who inside our team can view your account records.

Cookies and Session Tokens

We use session cookies to keep you logged in and remember your deposit method preference, such as DANA or OVO. You can disable non-essential cookies in browser settings without losing your account access.

Account Security Controls

Login events trigger an OTP check sent to your registered phone number. Any new device connecting to your account receives a verification prompt before your wallet or GoPay data becomes visible.

Data Retention and Deletion

Active account data is kept for the life of the account plus any period required by applicable rules. Once your account is closed, we action deletion requests for non-compliance data within the timeline stated in your request response.

Who Accesses Your Records

Your data is accessible only to authorised staff who need it to process transactions, verify identity or resolve a support case. We do not share data with advertisers or unaffiliated third parties.

Common Questions About Your Data on btv189

These are the questions we hear most often from account holders in Indonesia about how their personal information is used, stored and managed on btv189.

We collect your name, email address, phone number and the payment method you link — DANA, OVO or GoPay. Device type and session IP are also logged for security purposes.

We store only the reference data required to route your transactions correctly. Full wallet credentials are not retained on our servers beyond what each payment rail technically requires to process a transfer.

Yes. Contact our support team via live chat or the in-app message centre, confirm your identity with your registered email and phone number, and we will compile your data record.

Submit a deletion request through live chat or email support. We action requests for non-compliance data after account closure. Some records may be retained where local regulation requires it.

We do not sell or share your data with advertisers. Data may be passed to payment processors like the DANA, OVO or GoPay rails only as needed to complete your transaction.

Data is kept for the period your account is active, plus any retention window required by applicable rules in eligible regions. We will confirm the specific timeline in your closure response.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.